While House and Senate offices say they use social media for broadcasting and better understanding constituent concerns, but traditional forms of communication are still their preferred medium for keeping constituents informed, according to a new report (.pdf) by the Congressional Management Foundation.
Senior and social media managers in congressional offices said email newsletters and franked mass mailings are still more important than social media such as Facebook, YouTube and Twitter. Still, the importance of paper newsletters may be dropping, as it appears less important than other, more traditional forms of outreach and ranks below Facebook and YouTube in importance.